Front Desk Coordinator

About Us

Ace is a wellness-focused massage clinic dedicated to providing high-quality, client-centered care in a calm and professional environment. We are looking for a reliable and welcoming Front Desk Coordinator to support daily operations and create a seamless experience for our clients and therapists.

Position Overview
The Front Desk Coordinator is responsible for managing client interactions, scheduling, and front-of-house operations. This role is essential to maintaining the flow of appointments and ensuring a high standard of service.

Schedule Requirements (Essential Function)
This position requires consistent coverage of four days per week, including either a Monday morning shift or a Saturday morning shift. Reliable attendance during scheduled shifts is an essential function of this role.

Key Responsibilities

Greet clients and manage check-in/check-out process
Schedule appointments and manage booking system
Answer phone calls, texts, and emails in a timely and professional manner
Process payments, memberships, and tips
Maintain cleanliness and organization of front desk and common areas
Support therapists with scheduling flow and communication
Restock retail items and assist with light inventory tasks
Maintain a calm, welcoming environment for clients

Qualifications

Strong communication and customer service skills
Highly organized and able to multitask in a fast-paced environment
Reliable, punctual, and consistent with attendance
Comfortable using scheduling or POS software (experience with Mindbody or similar is a plus)
Ability to work independently and as part of a team

Physical Requirements

Ability to sit or stand for extended periods
Ability to lift light items (laundry, retail stock, etc.)

Preferred Experience

Previous front desk, spa, wellness, or healthcare experience
Interest in massage therapy or holistic health

Compensation

Hourly depending on experience
Employee discounts on services and retail
PTO (After 6 Months)
401 K (After 1 year)

To Apply
Please send your resume and a brief note about your availability and interest in the position to [email protected]